Steve Kovach, the technology editor at CNBC, found out directly that Sony doesn’t consider Cyberpunk 2077 on PlayStation 4 to be “faulty. Once a player launches a game, refunds are only offered if “the content is faulty.”
#Cyberpunk 2077 refund software#
Only in 2019 did Sony’s PlayStation Store adopt a cancellation and refund policy, which gives customers a 14-day window to return goods for a refund, if the software is virtually unopened. “For copies purchased digitally, please use the refund system of PSN or Xbox respectively.” Should this not be possible, please contact us at and we will do our best to help you.”įor PlayStation 4 or Xbox One versions bought from those consoles’ online marketplaces, standing policies there made CD Projekt’s advice questionable, too. Most retailers don’t.ĬD Projekt’s statement on Monday said: “For boxed versions, please first try to get a refund at the store where you bought the game. GameStop, for years, has had a policy of not accepting returns of, or giving refunds for, opened video games. In Vice’s report, a GameStop memo to employees directs them to send unhappy customers back to CD Projekt, using the email address the company gave on Monday, and the apology its board of directors gave for the game’s launch, as references.
Console review codes for Cyberpunk 2077 were not provided to media outlets until release day. The game launched with various performance issues, particularly on last-generation consoles, although more updates to the game are forthcoming. As it was with Steam, requests that are filed within two weeks of purchase with less than two hours of playtime are usually. Cyberpunk 2077 also faced criticism for its marketing - in particular, the usage of a sexualized trans model in a promotional poster, as well as the flippant tone used in much of the game’s advertising and social media.Įven after release, Cyberpunk 2077 remains a work in progress for CD Projekt Red. Select Cyberpunk 2077 and an option to request a refund should pop up. Despite past promises to the contrary, the company imposed obligatory crunch on some employees. Ahead of the release of Cyberpunk 2077, CD Projekt Red faced scrutiny from reporters for its work practices, particularly with regard to “crunch,” a term referring to long overtime hours lasting weeks or months.
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